AI support for the questions shoppers ask every day.
Answer recurring product, delivery, return, and store questions while routing sensitive cases to your team.
Order questions · Returns · Product information · Human escalation
From customer question to the right resolution path.
Understand the request
Identify whether the customer needs help with an order, delivery, return, exchange, product or store question.
Use approved information
Provide consistent answers based on the policies and procedures your business has reviewed.
Resolve or escalate
Handle suitable recurring questions or send customer-specific situations to the support team.
Questions from retail support teams
WiseUnit is designed to help with repetitive customer questions while keeping order-specific actions, refunds and exceptions with your team.
This page does not assume live order access. Without a separately verified workflow, the AI should explain the process, collect context and route order-specific questions to your support team.
No. It can explain approved refund or return policy information, but approvals and exceptions should remain with your team unless a verified process supports more.
It can learn from recurring support conversations and from the business-reviewed procedures your team approves. That keeps policy guidance controlled instead of improvising case by case.
Low-confidence, sensitive or frustrated conversations can be escalated to a person with the shopper's concern and the context already summarized. That helps your team step in sooner with less repetition.
Yes. Your team defines which recurring questions are suitable for controlled automation and which topics, such as exceptions or sensitive cases, must remain human-led.
Make recurring customer questions easier to resolve.
Build AI-assisted support around the product knowledge and procedures your retail team already uses.